Shipping policy

Effective Date: September 2025
Last Updated: September 2025

SHIPPING WITHIN CANADA

Same/Next Day Delivery (Ottawa & Gatineau)

Delivery Time: Same day or next business day
Cost: FREE for all orders
Coverage: Ottawa and Gatineau region
Automatic: No need to select at checkout - automatically applies if you're eligible
Cutoff Time: Orders placed before 12:00 PM EDT
Note: Orders placed after 12:00 PM EDT will be delivered the following business day

Standard Shipping (Rest of Canada)

Delivery Time: 3-5 business days
Cost: $9.99 CAD
Coverage: All other Canadian provinces and territories
Tracking: Included with all shipments

Express Shipping (Major Cities)

Delivery Time: 1-2 business days
Cost: $19.99 CAD
Coverage: Toronto, Vancouver, Montreal, Calgary, Edmonton, Winnipeg
Tracking: Included with all shipments
Cutoff Time: Orders placed before 2:00 PM EST (Monday-Friday)

Free Shipping

Qualifying Orders: $170.00 CAD or more
Delivery Time: 3-5 business days
Coverage: All Canadian provinces and territories
Automatic: Discount applied at checkout

PROCESSING TIME

Standard Processing: 1-2 business days
Order Cutoff: Orders placed before 2:00 PM EST ship same day (Monday-Friday)
Weekend Orders: Processed on the next business day
Holiday Processing: May experience 1-2 additional business days during peak seasons

SHIPPING ZONES & RATES

Zone 1: Urban Centers

Cities: Toronto, Vancouver, Montreal, Calgary, Ottawa, Edmonton, Winnipeg, Halifax

Standard: $9.99 CAD (3-4 business days)
Express: $19.99 CAD (1-2 business days)

Zone 2: Other Provinces

Areas: All other cities and towns in provinces

Standard: $9.99 CAD (4-5 business days)
Express: $24.99 CAD (2-3 business days)

Zone 3: Territories & Remote Areas

Areas: Yukon, Northwest Territories, Nunavut, remote postal codes

Standard: $19.99 CAD (5-7 business days)
Express: Not available
Note: Additional surcharges may apply for extremely remote locations

PACKAGING & HANDLING

Secure Packaging

All fragrances are carefully packaged in protective materials
Leak-proof packaging for liquid products
Fragile item handling with additional cushioning
Discreet packaging available upon request

Environmental Commitment

Recyclable packaging materials when possible
Minimal packaging approach to reduce waste
Biodegradable cushioning materials

TRACKING & DELIVERY

Tracking Information

Tracking number provided within 24 hours of shipment
Email confirmation with tracking details
Real-time tracking through Canada Post website
SMS notifications available upon request

Delivery Options

Standard Delivery: To your mailbox or door
Signature Required: For orders over $200 CAD
Safe Drop: Available for most residential addresses
Flex Delivery: Pickup at designated Canada Post locations

Delivery Attempts

Up to 3 delivery attempts for signature-required packages
Notice card left for pickup instructions
15-day hold period at post office before return to sender

INTERNATIONAL SHIPPING

Currently Available To:

United States: 7-10 business days ($24.99 CAD)
Other Countries: Contact us for rates and delivery times

International Notes

Customers responsible for customs duties and taxes
Delivery times may vary due to customs processing
Some restrictions may apply for fragrance products
Orders may require additional documentation

SHIPPING RESTRICTIONS

Product Restrictions

Fragrance products may have shipping restrictions to certain areas
Some carriers have limitations on perfume/cologne shipments
International shipping may require special handling

Address Requirements

Complete and accurate shipping address required
PO Box delivery available for standard shipping only
Military bases and diplomatic addresses accepted
Rural route delivery available with possible delays

SHIPPING DELAYS & ISSUES

Weather & Natural Disasters

Severe weather may cause shipping delays
Natural disasters may impact delivery schedules
Customers notified of significant delays

Carrier Issues

Lost packages: Full investigation and replacement/refund
Damaged packages: Photo documentation required for claims
Delivery delays: Updates provided as information becomes available

Peak Season Delays

Holiday seasons may experience longer processing times
Recommended order deadlines provided during peak periods
Express shipping recommended for time-sensitive orders

SHIPPING MODIFICATIONS

Address Changes

Contact us immediately for address modifications
Changes possible only before shipment
Additional fees may apply for address corrections

Shipping Upgrades

Contact customer service within 1 hour of order placement
Additional charges apply for shipping upgrades
Not available once package has shipped

FAILED DELIVERIES

Incorrect Address

Customer responsible for providing correct shipping information
Return shipping fees apply for incorrect addresses
Reshipment requires payment of additional shipping charges

Refused Packages

Packages refused by recipient returned to sender
Customer responsible for return shipping costs
Refund processed minus shipping and handling fees

Unclaimed Packages

Packages held at post office for 15 days
Automatic return to sender after hold period
Customer notified of unclaimed package status

SHIPPING INSURANCE

Automatic Coverage

All orders automatically insured up to $100 CAD
Additional insurance available for high-value orders
Claim process requires documentation of damage or loss

High-Value Orders

Orders over $200 CAD require signature confirmation
Additional insurance recommended for orders over $500 CAD
Special handling available for valuable shipments

RETURNS & EXCHANGES

Return Shipping

Customers responsible for return shipping costs
Prepaid return labels available for defective products
Return shipping insurance recommended

Exchange Shipping

New shipping charges apply for exchanges
Free shipping not applicable to exchange orders
Express shipping available for urgent exchanges

SPECIAL SERVICES

Gift Services

Gift wrapping available ($4.99 CAD)
Gift messages included at no charge
Direct-to-recipient shipping available
Discreet billing for gift orders

Corporate Orders

Volume shipping discounts available
Dedicated customer service for business accounts
Custom shipping arrangements for large orders
Net payment terms available for qualified businesses

CONTACT INFORMATION

Shipping Questions

Email: scentlabfragrance@gmail.com
Phone: (613) 276-0093
Hours: Monday-Friday, 9:00 AM - 5:00 PM EST

Track Your Order

Website: slfragrance.ca/track-order
Canada Post Tracking: canadapost.ca

Customer Service

Email: scentlabfragrance@gmail.com
Phone: (613) 276-0093
Live Chat: Available on website during business hours

POLICY UPDATES

SCENTLAB reserves the right to modify this shipping policy at any time. Changes will be posted on our website and take effect immediately unless otherwise stated. Customers will be notified of significant changes via email when possible.

For orders placed before policy changes, the shipping terms in effect at the time of purchase will apply.

FREQUENTLY ASKED QUESTIONS

Q: Can I change my shipping address after placing an order?
A: Address changes are possible only before shipment. Contact us immediately at shipping@slfragrance.ca.

Q: Do you ship fragrances internationally?
A: Yes, we ship to the United States and select other countries. Some restrictions may apply.

Q: What happens if my package is damaged during shipping?
A: Contact us immediately with photos of the damage. We'll investigate and provide a replacement or refund.

Q: Can I track my order?
A: Yes, tracking information is provided within 24 hours of shipment via email.

Q: Do you offer expedited shipping?
A: Yes, express shipping (1-2 business days) is available for major Canadian cities.

Q: What is your free shipping threshold?
A: Free standard shipping is available on orders of $170 CAD or more within Canada.

This shipping policy is subject to change without notice. Please review before each purchase.

SCENTLAB
Email: scentlabfragrance@gmail.com
Website: slfragrance.ca